Privacy Policy – BSL Search

Privacy Policy – BSL Search

Last updated: 2 August 2026

1. Introduction

Welcome to BSL Search.



BSL Search ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.



This Privacy Policy explains how we collect, use, store, share, and protect your information when you use:



  • The BSL Search website
  • The BSL Search mobile applications for iOS and Android
  • Our online services
  • Educational resources
  • Subscription services
  • Other products or services provided by BSL Search

By accessing or using our services, you acknowledge that you have read this Privacy Policy.



2. Information We Collect

The information we collect depends on how you use BSL Search.



2.1 Account Information

If you create an account, we may collect:



  • Your name
  • Your email address
  • Secure login and session information
  • Your securely hashed password
  • Your account preferences
  • Favourite content, where account synchronisation is available

2.2 Subscription and Purchase Information

If you purchase a subscription, course, or digital product, we may collect:



  • Your subscription or purchase type
  • Your purchase history
  • Your billing and payment status
  • Transaction identifiers
  • A customer identifier provided by our payment processor

We do not store your full debit card or credit card details.



Payments are processed securely by trusted third-party payment providers, such as Stripe, Apple, or Google.



2.3 Technical Information

When you use our website or mobile applications, we may automatically collect limited technical information, including:



  • Your device type
  • Your operating system
  • Your browser type
  • Your Internet Protocol address
  • Your language settings
  • Your time zone
  • Your application version
  • Crash reports, where enabled
  • Diagnostic and security information

2.4 Usage Information

We may collect information about how you use BSL Search, including:



  • Pages viewed
  • Videos watched
  • Features used
  • Search terms entered
  • General interactions with our services
  • The date and time that services are accessed

We use this information to maintain, understand, and improve BSL Search.



2.5 Information Stored on Your Device

Some information may be stored locally on your device, including:



  • Favourite BSL signs
  • Application preferences
  • Recently viewed content

Locally stored information is not normally transmitted to BSL Search servers unless a feature requires account synchronisation or online storage.



3. How We Use Your Information

We may use your information to:



  • Create and manage your account
  • Authenticate your login
  • Provide access to BSL Search services
  • Process subscriptions and purchases
  • Provide BSL learning and educational content
  • Remember your preferences
  • Improve our website and mobile applications
  • Respond to customer support enquiries
  • Send important service and account communications
  • Maintain the security and reliability of our services
  • Prevent fraud, misuse, and unauthorised access
  • Comply with our legal and regulatory obligations

4. Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following legal bases when processing personal information:



  • Contract: processing is necessary to provide a service, subscription, account, or purchase that you requested.
  • Consent: you have given us permission to process your information for a specific purpose.
  • Legal obligation: processing is required to comply with a legal, tax, accounting, or regulatory requirement.
  • Legitimate interests: processing is necessary to operate, secure, maintain, and improve BSL Search, provided those interests do not override your rights.

5. Sharing Your Information

We do not sell or rent your personal information.



We may share limited information with trusted service providers where necessary to operate BSL Search, including:



  • Payment processors
  • Website and database hosting providers
  • Email delivery providers
  • Cloud infrastructure providers
  • Application distribution platforms
  • Security and technical support providers
  • Analytics or diagnostic providers, where enabled

These providers may only process information for the purposes of delivering their services to us and must protect the information they handle.



We may also disclose information where required by law, court order, or regulatory authority, or where necessary to protect the rights, safety, and security of BSL Search, our users, or other people.



6. Third-Party Services

BSL Search may use third-party services, including:



  • Stripe for payment processing
  • Apple App Store services
  • Google Play services
  • Secure website hosting services
  • Email delivery services

Third-party providers process information under their own privacy policies and legal responsibilities.



7. Payment Information

Payments may be processed by Stripe, Apple, Google, or another approved payment provider.



BSL Search does not directly receive or store your full payment card number, security code, or complete banking credentials.



We may receive limited payment information, such as:



  • Payment status
  • Transaction identifier
  • Subscription status
  • Customer identifier
  • Purchase date and value

8. Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.



Security measures may include:



  • HTTPS encryption
  • Secure servers and databases
  • Access controls
  • Session security
  • Software updates
  • Security monitoring
  • Secure password hashing

Passwords are securely hashed using industry-standard cryptographic methods. BSL Search cannot view or recover your original password.



Although we take reasonable precautions, no website, mobile application, or online service can guarantee complete security.



9. Data Retention

We retain personal information only for as long as reasonably necessary to:



  • Provide our services
  • Maintain your account
  • Manage subscriptions and purchases
  • Respond to enquiries and disputes
  • Prevent fraud and misuse
  • Meet legal, tax, accounting, and regulatory obligations

If you close your account, we will delete or anonymise personal information where appropriate.



We may retain limited records where required for legal, financial, security, or fraud-prevention purposes.



10. Cookies and Similar Technologies

The BSL Search website may use cookies and similar technologies to:



  • Keep users signed in
  • Maintain secure sessions
  • Remember preferences
  • Improve website performance
  • Understand how the website is used
  • Prevent fraud and unauthorised access

You can manage or remove cookies through your browser settings. Blocking essential cookies may affect the operation of certain website features.



11. Mobile Application Permissions

The BSL Search mobile applications may request access to certain device features where necessary to provide application functionality.



Permissions may include:



  • Internet access for loading BSL content
  • Notifications for important app updates or service messages
  • Device storage where required for local application data
  • Camera access where a feature specifically requires it

Permissions are requested only where needed. You can manage application permissions through your device settings.



12. Notifications

Where you allow notifications, BSL Search may send:



  • Important service updates
  • Account or subscription messages
  • New feature announcements
  • Relevant learning reminders

You can disable notifications through your device settings at any time.



13. Children's Privacy

BSL Search provides educational content that may be suitable for users of different ages.



We do not knowingly collect personal information from children where parental or guardian consent is legally required.



Parents or guardians who believe that a child has provided personal information without appropriate permission should contact us.



14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:



  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing
  • Withdraw consent where processing relies on consent
  • Request a portable copy of certain information
  • Complain to a data protection regulator

These rights may be subject to legal limitations and exemptions.



To exercise your rights, contact us at: support@bslsearch.co.uk



15. Account and Data Deletion

You may request deletion of your BSL Search account and associated personal information at any time.



You can submit a deletion request by contacting:



support@bslsearch.co.uk



Where legally permitted, we will delete or anonymise personal information associated with your account.



Certain information may be retained where required for legal, financial, fraud-prevention, security, or regulatory purposes.



Information stored only on your device, such as locally saved favourites, can normally be removed by clearing the app data or uninstalling the app.



16. International Data Transfers

Some trusted service providers may process information outside the United Kingdom.



Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place.



17. Advertising

BSL Search does not sell personal information for advertising purposes.



We do not currently use personal information to provide targeted behavioural advertising.



If this changes, this Privacy Policy and any required user consent controls will be updated.



18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.



When changes are made, we will update the "Last updated" date shown at the top of this page.



Where appropriate, significant changes may also be communicated through:



  • The BSL Search website
  • The BSL Search mobile application
  • Email

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact us.



BSL Search



Email: support@bslsearch.co.uk



Website: https://bslsearch.co.uk